This website is operated by Dr Rachel Lee of North Star Psychology Ltd. Your privacy is very important, so please read this policy carefully for information about the personal information that will be collected about you, what North Star Psychology Ltd does with your information and who your information may be shared with.

What is the General Data Protection Regulation (GDPR)?

The GDPR is an EU regulation that came into effect on 25 May 2018 and replaced the Data Protection Act 1998. The aim of the GDPR is to protect the privacy of all EU citizen’s data privacy and bring together data privacy laws across Europe. The GDPR applies to all organisations or persons that process or collect personal information. You can find out more about the GDPR on the Independent Commissioner’s Office website.

What is personal information?

The Data Protection Act 1998 (DPA) describes personal information as any information that can be used to identify a living individual. Individuals can be identified by various pieces of information, such as their name, telephone number, address, or email address.

Who is the data controller for my data?

Dr Rachel Lee is responsible for and controls the processing of your personal information.

How will you collect my personal information?

North Star Psychology Ltd will collect your personal information from the information you enter on to the website:, over the telephone, or via email when you make you make your initial enquiry. During your initial consultation and any subsequent therapy sessions data will be collected in order to assist the process of therapy. Data will also be collected in relation to the running of the business (e.g. creating invoices and receipts). 

What data will you collect and store?

North Star Psychology Ltd collects information about you that may include personal or sensitive information in order to provide safe and effective treatment. The data collected and stored includes:

  • Personal information: Your name, date of birth, age, gender (or preferred identity), address, telephone numbers, relationships and children, occupation, email address, video conference ID (if online therapy), GP contact details, IP address.

  • Sensitive information – Medication, any physical health conditions, current difficulties and historical information, financial information, including bank account details (depending on method of payment). Therapy agreement and therapy records (therapist notes, letters, reports and/or outcome measures).

How do you use the information you collect?

North Star Psychology Ltd collects information from potential and new clients and website users in order to respond to enquiries, provide information, to set up an initial assessment consultation, design treatment plans, track important therapy targets and evaluate progress.

Who will you share my information with?

North Star Psychology Ltd may share your information with colleagues working on behalf of North Star Psychology Ltd. If you give consent, then information will also be shared with your general practitioner, psychiatrist or care team, insurance company or other third parties, would this be necessary. Finally, information may be shared with law enforcement agencies, should this be required in connection with an investigation into potential unlawful activity. Information will not be shared without first discussing this with you and gaining your consent, unless there is a concern that you or someone else may be at risk of harm and it is thought that the risk could increase as a result of such discussions.

Is my information secure?

North Star Psychology Ltd stores personal information both electronically and physically and uses a variety of measures (technological and organisational) to keep your information secure. However, it is important to acknowledge that the use of the internet is not completely secure and it is therefore impossible to guarantee the complete security of any personal information that is transmitted via the internet. If you are concerned about the security of your information, please contact Dr Rachel Lee by telephone.

How long will my information be kept for?

Basic contact details will be deleted from your therapist's mobile phone within six months of the end of therapy. Other information will be stored for a period of 7 years from the end of therapy, as is required by the British Psychological Society. After this time your records and data will be securely deleted.

What rights do I have?

  1. Right to request a copy of your information. You can request a copy of the information North Star Psychology Ltd holds about you (this is known as a subject access request). You will need to provide proof of your identity before this information can be provided. Information will be provided within 30 days.

  2. You have the right to ensure that the information we hold about you is accurate. You can request that we correct any mistakes in your information and this will be done free of charge.

  3. Right to ask us to stop contacting you with direct marketing. North Star Psychology Ltd does not use direct marketing. North Star Psychology Ltd will only contact you by reply if you have made an enquiry via one of the methods listed on the website. If you decide that you would not like North Star Psychology Ltd to contact you again, please email or telephone 07423 406837. 

How can I find out more information?

If you have any questions about this policy or the information North Star Psychology Ltd holds about you, please contact Dr Rachel Lee on or 07423 406837. 

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